Typical Kitchenaid BS

So I had another exemplary conversation with Kitchenaid support today, following the news that they refuse to replace our miserable stove, maintaining that it is still fixable. After spending nearly 10min on hold I briefly described my situation to the representative and requested that she transfer me to her manager...5min on hold

...So the manager (Kesha? ext 7844) was of no help. I explained that as an Engineer my professional assessment is that replacing the boards for the THIRD time will yield the same results as the second and first times: blown boards. There is obviously a problem with the wiring. It was clear that she didn't care or was unable to do anything, so I asked for HER manager...and here's the surprise...she stated that SHE is the only manager, there's nobody above her! So that's it, if you call Kitchenaid with a complaint you get to speak with the manager and then you're SOL...there's nobody else you can talk you.

I requested to be transfered to a service Engineer, but no. No technical, reasonable, problem solving people are available at Kitchenaid. At Kitchenaid service means snowballing you until you hang up, and sending out incompetent technicians to do the same repair over and over and over again...thinking that they're going to eventually get a different result...insane!

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Kitchenaid products and customer service are terrible.

We paid a premium for a Kitchenaid range thinking the quality was worth the price...boy were we wrong! We didn't even get a year out of it before it went belly up! Kitchenaid has sent out 3 different repairmen, 4 times. Each time they replace the same circuit boards...and after 24hours they're dead. We've been looking at an F6E0 error now for almost two months.

The last technician, professionally 'trained' by Kitchenaid, didn't even know there were two circuit boards in our stove. 'I don't work on stoves much' he said in introduction. So much for service.

Kitchenaid has denied our request to replace our range, which is obviously a lemon, deeming it 'repairable'... sure it is, but not by the knuckledraggers who've been sent so far. I'm an Aerospace Engineer who specializes in the failure modes of satellite and launch vehicle electronics, but you don't have to be to understand that if you've blown two sets of boards already, you're gunna blow the third...obviously the problem isn't the boards!!!